Help
Frequently asked questions
How do I get a client account?
Accounts are created by Ka'Mello Escape. Once your booking is set up, your advisor sends an email invitation so you can choose your own password.
How do payment plans work?
Your advisor sets up a schedule for each booking — pay in full, or a deposit followed by installments. You can see every due date and amount in your portal.
Is paying online secure?
Card payments are made on the bank's secure payment page. Your card details are never entered on or stored by our website.
When does my balance update?
As soon as the bank confirms your payment. Payments still being confirmed are shown as pending and do not change your balance until confirmed.
Where are my travel documents?
Itineraries, confirmations, invoices and receipts are available under Documents in your client portal.
I forgot my password.
Use “Forgot password?” on the sign-in page and we will email you a secure reset link.
Still have a question? Contact us.